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Frequently
Asked Questions
Support Blog
License,
Order, Installation and Product Questions
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How is a product licensed? What does 'licensed' mean?
Wisdom-soft products are sold in a "try-before-you-buy" fashion.
They are fully functional for a certain trial period.
An unlicensed copy of our
software may be used only for the purposes of evaluation. You can make as many copies of the unlicensed copy;
give exact copies of the original unlicensed copy to anyone; and distribute the
unlicensed copy in its unmodified form via electronic means.
There is no charge for any of the above.
Using unlicensed copy of a product after the evaluation period is in violation
of federal and international copyright laws.
When a product is licensed, as a registered user, you will receive:
- A license key that will remove all
"Unlicensed", "Unregistered" stamps in the software, and unlock the features
locked in the unlicensed copy. This
license key will be emailed to you, or printed on the CD-ROM cover.
- There is a one-time only charge, no annual fees
required.
- Free upgrades for all
minor builds and releases downloaded from our website.
- Free high priority technical
support for a month.
License Agreements

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How do I order?
You
can order your license in any one of the following ways,
Order
Online Step-by-step
guide:
(1) Choose "Buy Now" link or click the "BUY NOW" button to get to
the order page,

(2) Select payment type on the order
page. You can pay with your PayPal account or credit card, or other online order
services.

(3-1) On the PayPal/Credit Card
order page, select your products and quantity, enter your email, then click
"Next".

On the payment page, choose to pay with your PayPal account, or pay with your
credit card directly.

On some browser, it may show like this,

(3-2) If you choose RegSoft
or RegNow, on their
order page, choose the products you want and click "BUY NOW".


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Why PayPal?
When using your credit card directly or using your PayPal account to pay,
PayPal protects your financial information with industry-leading security
and fraud prevention systems. You don't have to have a PayPal account to
pay, you can directly with your credit card.
Click
here to get a free PayPal business account.

I don't have a PayPal
account, can I pay with my credit card?
Yes you can. You can order your product by selecting your products and
license type and click "Next". On the PayPal information page, click
"Continue". Also see "How do I order? Step 3-1".

I don't have a credit
card, can I pay with my bank account?
Yes you can. Create a PayPal account with your bank account, then you can
pay with your PayPal account.

I need to install on more than one PC. How does a
multi-license work?
A single license allows
you to install on one PC only. It does not allow you to install
the software on a network or used by more than one PC. A multi-license
is an economical way of buying licenses for your organization, network, or family PC's. Upon
purchasing a multi-license, your multi-license key will be sent to
you.
It also entitles you to future upgrades of all licensed copies.
The number of multi-user license is determined by the total number
of installation PC, regardless how many users are using one PC.
E.g. if your company has 50 PC's (including workstation,
terminals and laptops), it will need a 50 PC multi-license.
If it's installed on a network server, the total number of client PC, plus one
for the server is required.
If you don't want to enter a license key for each PC, for more
than 100 PC's, you may request a site license. A site
license is a new setup package shipped to you that you don't need
to enter a license key for each PC.
Click here for
multi-license prices.
Click here for a multi-license sample document (PDF).
Click here for a site license sample document (PDF).

I ordered an hour ago. Where is my license key?
If you order
through the
PayPal with
your PayPal account, the
license key is emailed to you automatically the minute the credit
card payment is approved.
If you order through RegNow.com, the license key is emailed to
you after we receive an email notice. That is within 12 hours.
If the email
address is not correct or, for any reason you don't find the
license key in your email for a day, please email
Sales
with your name and software you
bought, so we can check your order manually.

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I lost my license key, how can I get it again?
We use a registered user database to manage registered users. You can
email to Support with your name, email address, the date and products you
ordered. We will email you your license key again.

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How do I enter a
license key?
Our software is licensed in a
"try-before-you-buy" fashion. Download is always free. Here are
the steps on how to run enter your license key (e.g. ScreenHunter).
(1) Download the setup package, saving to your hard drive. (EXE ,
ZIP, or MSI).
(2) Run the saved setup package to set up.
(3) After the setup, run ScreenHunter 6 Pro from the Windows
Start (program group), or the icon on your desktop.
(4) Enter your license key.
If a program is not licensed, it will ask for
your license when the program starts. We suggest to enter you license
key by copy&pasting into each block to avoid possible typo, such
as 1 or I, 0 or O.
Please check the program title to make sure the program you're
running is what you're licensed for. You may need to restart
the program after entering the license key.
E.g. ScreenHunter 6 Pro

After a program is licensed, the Register
button is disabled and it will not ask again. If it doesn't ask you to enter the license key and
Register button is
grayed out, it means the software is licensed and you don't need to enter the
license key again. The licensing information on your PC is kept when you
uninstall/reinstall the software.

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What is your refund policy?
All Wisdom-soft software products are sold in a
"try-before-you-buy" fashion. They have a fully functional trial period. You
have plenty of time to evaluate and you shouldn't buy unless you are happy with
it.
After a license key is issued and your order is processed, it is our company
policy that no refund will be available.

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What is a company license?
The Free programs are free for an individual person to use on his or
her own PC, either for personal or business purposes. However, if the software is
installed on a company PC or network, or company managed computers, it
requires a company license. A company means an organization, including public and
private companies, corporations, institutions and non-profit organizations,
regardless of internal or external use.
A company license is a written permission to allow the total number of installations
for a company.
We have kept the cost to you at the absolute minimum, $1/pc for
ScreenHunter
Free and $2/pc for
AutoScreenRecorder Free. Please understand that we're not making any money
on our free software, only to offset some of the registration cost to us.
The company license fees are listed on the
Prices.
To order, please make sure the total number of PC's in your organization and
enter the quantity on the order page. The
total number allowed to install will be shown on your company license document.
Click here for a
company license sample document (PDF).

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How do I upgrade?
There are two types of upgrades: minor and major.
Minor upgrades have the same major version number as the product you
are using. For example, if you are a registered user of AutoScreenRecorder 3.x,
any new 3.x release is considered minor. Also a new build is minor too, such as
from 3.1.367 to 3.1.369 Pro. Minor upgrades are free. Just download
the new trial version and install. Your license key will be taken
automatically that there is no need to enter again.
Major upgrades have a different version number than the product you
are using. E.g. ScreenHunter 5.1 to 6.0. Major upgrades are not free unless
you’ve purchased the maintenance agreement which covers free major upgrades for
a one year period from date of purchase. All registered users are entitled
to have a special upgrade price.
To order an upgrade, on the order page, you
can select Upgrade... from the product dropdown list and then enter the
quantity.
E.g.

More: When installing a newer version, should I
remove the old copy?

Is the software compatible with Vista and Windows 7? What is a 64-bit
Windows?
Yes. All our software products
are compatible with Windows XP, Vista and Windows 7,
for both 32-bit and 64-bit operating systems. However, they do not work on a
Mac.
Windows XP, Vista and 7 all have 32-bit and 64-bit versions.
Most XP and Vista are 32-bit. Only the new ones are coming with 64-bit Windows.
All Wisdom-soft products support 64-bit Windows.

What if my computer
crashed and I need a new copy of the software?
Download the software again and use the license key you already have to
unlock it on the new computer. If you lost your license key, email us your order information with your name, email address and
purchase date. We will send the license key after
verifying your registration. More...
For previous version downloads, click here
to go to the support center

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When
installing a newer version, should I remove the old copy?
Yes. We recommend
that you uninstall the old version before installing the new
version.
1. Make sure the program is not running.
- For AutoScreenRecorder and ScreenHunter: Click the
Exit
link at the bottom of the Tasks group on the main window, and make sure no
AutoScreenRecorder or ScreenHunter is running. (Check the Windows taskbar in
the system tray that there should have no program icon
showing).
- For MotionStudio and MotionGIF, just close the program.
2. Run uninstall. Uninstall is built-in with all our
applications. You can go from your Windows, Start/Programs/Wisdom-soft
{program}/Uninstall, to remove the application. Or, go your control panel and
run uninstall from the program list.
Note for MotionStudio
and MotionGIF: Since uninstalling will remove
all library and sample files that came with the installation
package, please make a backup copy of the library and sample files
if you have changed and want to keep them.

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I tried "Add or Remove" from Control Panel, it gave me a
"Could not open install.log file". Why?
[e.g. ScreenHunter Pro.]
It could be that the program files are deleted manually or by other means.
What you can do is to install ScreenHunter Pro again to the same folder and
run uninstall right after.
Before uninstalling, make sure ScreenHunter Pro is not running (No
icon in the
system tray).
[User Contribution - by John Kirkham]
(1) Make sure that 'Hide extensions for
known file types' is unchecked of your Windows Explorer
(press Windows key + E).
(2) Change 'Install Log' to Install Log.txt', then when you go to uninstall
ScreenHunter it asks to find 'Install Log.txt' with an 'open/save' dialog box,
choose open and then straight after uninstall continues.

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How to uninstall Wisdom-soft Toolbar?
[Choose to Install]
Wisdom-soft Toolbar can be installed when
you choose to install during the install process.
E.g. ScreenHunter Free.

[Uninstall]
Wisdom-soft Toolbar can be uninstalled through
your Control Panel.
Here are the steps.


Or,

If you need to reset your IE default home page,
here are the steps,



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What is the difference between AutoScreenRecorder and
ScreenHunter?
AutoScreenRecorder is for recording screen activities, such as
screen changes, mouse clicks, menu operations or streaming online
movies. It saves them into a video file, either in Flash movie or
standard AVI format. The saved video file can be played back by any media player,
or browser (for Flash movies).
ScreenHunter is for taking still image screenshots. It takes a part
or the full screen and saves it to an image file, such as BMP, JPEG or
GIF.

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What is the difference between MotionStudio and
MotionGIF?
MotionStudio is for creating a stand-alone EXE file with
interactive actions and animation. No viewer or additional file required to
run the stand-alone EXE.
MotionGIF is for making animated GIF files. An animated GIF
file is a picture with animation that you can put anywhere on your
website. It only needs a browser and doesn't require any viewer to
view the animation.

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Where can I get a previous version?
Some previous versions are available for download from our
Support Center.

How do I show image file extensions?
By default, file extensions for known file types are hidden in Windows XP and
Vista. You can change this setting so that file extensions are shown for files
in a certain folder or for all files.
To show file extensions,
(1) Open Windows Explore (pressing Windows Key
+ E)
(2) Select Folder Options... from the Tools menu and click the
View
tab.
(3) Find the option Hide extensions for known file types and uncheck that.
(4) Click the Apply to All Folders button and click OK.

This setting is system wide, so unchecking this box will make file
extensions appear in all folders.


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