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License,
Order, Installation and Product Questions
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Licensing / Order Answers
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How is a product unlicensed? What does 'licensed' mean?
Wisdom-soft products are sold in a "try before you buy" fashion.
They are fully functional for a certain trial period.
An unlicensed copy of our
software may be used only for the purposes of evaluating the
software. You can make as many copies of the unlicensed copy of the software;
give exact copies of the original unlicensed copy to anyone; and distribute the
unlicensed copy of the software in its unmodified form via electronic means.
There is no charge for any of the above.
Using unlicensed copy of a product after the evaluation period is in violation
of federal and international copyright laws.
When a product is licensed, as a registered user, you will receive:
- A license key that will remove all
"Unlicensed", "Unregistered" stamps in the software, and unlock the features
locked in the unlicensed copy. This
license key will be emailed to you, or printed on the CD-ROM cover.
- The benefit to have free upgrades for all
future minor releases downloaded from our website. E.g, if you
register AutoScreenRecorder 3.0 Pro, you can get a free upgrade for 2.1,
etc.
- Free high priority technical
support for a month.

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How to order?
You can order your license in
any one of the following ways,
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Order online with your credit card to get
your license key.
License key delivery time:
- PayPal - Immediate license key emailing,
24x7 automated service.
Why PayPal?
- RegSoft or RegNow - License key issued and emailed after
RegSoft or RegNow completes processing. It's usually done within 12 hours.
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Order by
phone or
fax
with your credit card. License key issued and emailed in 30 minutes.
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Mail order with your check, money
order. Order processed in the same day when it's received.
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Bank
wire transfer. Order processed in the same day when it's received.
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Corporate purchase orders for
multiple licenses.
Order processed in the same day when it's received.
-
If none of the above is
available to you, you may send us a registered mail with your
cash payment
in
US or Canadian dollars.
Note: Registered mail with cash is at your own risk. We are not responsible for any lost mails.
Step-by-step
guide:
(1) Choose "Buy Now" link or click the "BUY NOW" button to get to
the order page,

(2) Select payment type on the
order page. We recommend PayPal.

(3-1) On the PayPal order page,
select your products and quantity.

(3-2) On the RegSoft or RegNow
order page, choose the products you want and click "BUY NOW".


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Why PayPal?
PayPal protects your financial information with
industry-leading security and fraud prevention systems. When you use PayPal,
your financial information is not shared with the merchant, such as
Wisdom-soft.
Once your payment
is complete, pressing the "Email Me License Key" button, your license key is emailed to you instantly. It is an automated
service available online 24x7.
Click here to get a
free PayPal business account.

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I need to install on more than one PC. How does the
multi-license work?
A single license does not
allow you to install the software on a network or used by more
than one PC. It allows you to install on one PC only.
The
multi-license
is an economical way of buying program licenses for a number of
users for your organization, network, or family PCs. Upon
purchasing a multi-license, your multi-license key will be sent to
you.
It also entitles you
to
future upgrades of all licensed copies.
The
number of multi-license is determined by the number of
installations per user and per PC.
That is, if 10
users use a PC with different logins, a 10 user multi-license is
required. Also, if there is only one
person uses 5 PCs, a 5 user multi-license is required. If the 10
users are accessing all 5 PCs, a 50 user (5x10) multi-license is
required.
If it's installed on a network server, the total number of client PCs, plus one
for the server is required.

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I ordered an hour ago. Where is my license key?
If you order
through the
PayPal with
your PayPal account, the
license key is emailed to you automatically the minute the credit
card payment is approved.
If you order through RegSoft.com, the license key is emailed to
you after we receive an email notice. That is within 12 hours.
If the email
address is not correct or, for any reason you don't find the
license key in your email for a day, please email us at
support@wisdom-soft.com with your name and which program you
bought, so we can check your order manually.

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I lost my license key, how can I get it again?
We use a registered user database to manage registered users. You can
email
support@wisdom-soft.com with your name, email address, the date and products you
ordered. We will email you your license key again.

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How to enter a
license key?
If a program is not licensed, it will ask for
your license when the program starts. You can enter you license
key by copy & paste into each block to avoid possible mistake such
as 1 or I, 0 or O.
Please check the program title to make sure the program you're
running is what you're licensed to use. You may need to restart
the program after entering the license key.
E.g. ScreenHunter 5 Pro

After a program is licensed, the "Register"
button is disabled and it will not ask anymore.


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What is your refund policy?
All Wisdom-soft software products are sold in a
"try-before-you-buy" fashion. They have a fully functional trial period. You
have plenty of time to evaluate and you shouldn't buy unless you are happy with
it.
After a license key is issued and your order is processed, it is our company
policy that no refund will be available.

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Install / Uninstall
Answers |
What if my computer
crashed and I need a new copy of the software?
Download the software again and use the license key you already have to
unlock it on the new computer. If you lost your license key, email us your order information with your name, email address and
purchase date. We will send the license key after
verifying your registration. More...
For previous version downloads, click here
to go to the support center for more.

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When
installing a newer version, should I remove the old copy?
Yes. We recommend
that you uninstall the old version before installing the new
version.
Uninstall is built-in with all our applications. You can click Start | Programs,
point to the program's group, find and click Uninstall to remove the
application. Please make sure the program is not running before uninstall (no
icons in the Windows system tray).
Note for MotionStudio
and MotionGIF: Since uninstalling will remove
all library and sample files that came with the installation
package, please make a backup copy of the library and sample files
if you have changed and want to keep them.

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I tried "Add or Remove" from Control Panel, it gave me a
"Could not open install.log file". Why?
[e.g. ScreenHunter 5 Pro.]
It could be that the program files are deleted manually or by other means.
What you can do is to install ScreenHunter 5 Pro again to the same folder and
run uninstall right after.
Before uninstalling, make sure ScreenHunter 5 Pro is not running (No
icon in the system tray.)
[User Contribution - by John Kirkham]
(1) Make sure that 'Hide extensions for
known file types' is unchecked of your Windows Explorer
(press Windows key + E).
(2) Change 'Install Log' to Install Log.txt', then when you go to uninstall
ScreenHunter it asks to find 'Install Log.txt' with an 'open/save' dialog box,
choose open and then straight after uninstall continues.

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I saw a newer version is released, how do I upgrade?
Any minor upgrades, such as from 2.0 to 2.1 or
from 5.0.721 to 5.0.723, are free.
When there is a newer version released, you can just download the
new version,
uninstall the old version and install the new one.
If you're a licensed user, your license key will be taken
automatically (no need to type again).
More: When installing a newer version, should I
remove the old copy?

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How to uninstall Wisdom-soft Toolbar?
Wisdom-soft Toolbar can be uninstalled through
your Control Panel.
Here are the steps.


If you need to reset your IE default home page,
here are the steps,



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Is the software compatible with Windows XP and Vista?
Yes. All our software products
are compatible with Windows XP and Vista (they have Vista
compatible logo on their product home pages). It works on Windows
98/NT4/ME/2000/2003, XP and Vista.
However, the Smooth Zooming feature is not available on Windows
98.
Note: All Wisdom-soft products work on a Windows machine only, not on a
Mac.

What is the difference between AutoScreenRecorder and
ScreenHunter?
AutoScreenRecorder is for recording screen activities, such as
screen changes, mouse clicks, menu operations or streaming online
movies. It saves them into a video file, either in Flash movie or AVI format. The saved video file is played back by a Media Player,
or browser.
ScreenHunter is for taking still image screenshots. It takes a part
of the screen and saves it to an image file, such as BMP, JPEG or
GIF.

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What is the difference between MotionStudio and
MotionGIF?
MotionStudio is for creating a stand-alone EXE file with
interactive actions and animation. No viewer or additional file required to
run the stand-alone EXE.
MotionGIF is for making animated GIF files. An animated GIF
file is a picture with animation that you can put anywhere on your
website. It only needs a browser and doesn't require any viewer to
view the animation.

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Where can I get a previous version?
Previous versions are available for download from our
Support Center.

How to show image file extensions?
By default, file extensions for known file types are hidden in Windows XP and
Vista. You can change this setting so that file extensions are shown for files
in a certain folder or for all files.
To show file extensions,
(1) Open Windows Explore (pressing Windows Key
+ E)
(2) Select "Folder Options..." from the Tools menu and click the View
tab.
(3) Find the option "Hide extensions for known file types." and uncheck that.
(4) Click the "Apply to All Folders" button and click OK.
Note: This setting is system wide, so unchecking this box will make file
extensions appear in all folders.


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