AutoScreenRecorder FAQ		ScreenHunter FAQ
	MotionStudio FAQ		MotionGIF FAQ

How is a product unlicensed? What does 'licensed' mean?

Wisdom-soft products are sold in a "try before you buy" fashion. They are fully functional for a certain trial period.

An unlicensed copy of our software may be used only for the purposes of evaluating the software. You can make as many copies of the unlicensed copy of the software; give exact copies of the original unlicensed copy to anyone; and distribute the unlicensed copy of the software in its unmodified form via electronic means. There is no charge for any of the above.

Using unlicensed copy of a product after the evaluation period is in violation of federal and international copyright laws.

When a product is licensed, as a registered user, you will receive:

• A license key that will remove all "Unlicensed", "Unregistered" stamps in the software, and unlock the features locked in the unlicensed copy. This license key will be emailed to you, or printed on the CD-ROM cover.
• The benefit to have free upgrades for all future minor releases downloaded from our website. E.g, if you register AutoScreenRecorder 3.0 Pro, you can get a free upgrade for 2.1, etc.
• Free high priority technical support for a month.

  

How to order?

You can order your license in any one of the following ways,

• Order online with your credit card to get your license key.
  License key delivery time:
  • PayPal - Immediate license key emailing, 24x7 automated service. Why PayPal?
  • RegSoft or RegNow - License key issued and emailed after RegSoft or RegNow completes processing. It's usually done within 12 hours.
• Order by phone or fax with your credit card. License key issued and emailed in 30 minutes.
• Mail order with your check, money order. Order processed in the same day when it's received.
• Bank wire transfer. Order processed in the same day when it's received.
• Corporate purchase orders for multiple licenses. Order processed in the same day when it's received.
• If none of the above is available to you, you may send us a registered mail with your cash payment in US or Canadian dollars.
  Note: Registered mail with cash is at your own risk. We are not responsible for any lost mails.

Step-by-step guide:

(1) Choose "Buy Now" link or click the "BUY NOW" button to get to the order page,

(2) Select payment type on the order page. We recommend PayPal.

(3-1) On the PayPal order page, select your products and quantity.

(3-2) On the RegSoft or RegNow order page, choose the products you want and click "BUY NOW".

Why PayPal?

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant, such as Wisdom-soft.

Once your payment is complete, pressing the "Email Me License Key" button, your license key is emailed to you instantly. It is an automated service available online 24x7.

Click here to get a free PayPal business account.

I need to install on more than one PC. How does the multi-license work?

A single license does not allow you to install the software on a network or used by more than one PC. It allows you to install on one PC only. The multi-license is an economical way of buying program licenses for a number of users for your organization, network, or family PCs. Upon purchasing a multi-license, your multi-license key will be sent to you. It also entitles you to future upgrades of all licensed copies.

The number of multi-license is determined by the number of installations per user and per PC. That is, if 10 users use a PC with different logins, a 10 user multi-license is required. Also, if there is only one person uses 5 PCs, a 5 user multi-license is required. If the 10 users are accessing all 5 PCs, a 50 user (5x10) multi-license is required.

If it's installed on a network server, the total number of client PCs, plus one for the server is required.

I ordered an hour ago. Where is my license key?

If you order through the PayPal with your PayPal account, the license key is emailed to you automatically the minute the credit card payment is approved. 
If you order through RegSoft.com, the license key is emailed to you after we receive an email notice. That is within 12 hours. 

If the email address is not correct or, for any reason you don't find the license key in your email for a day, please email us at support@wisdom-soft.com with your name and which program you bought, so we can check your order manually.

I lost my license key, how can I get it again?

We use a registered user database to manage registered users. You can email support@wisdom-soft.com with your name, email address, the date and products you ordered.  We will email you your license key again. 

How to enter a license key?

If a program is not licensed, it will ask for your license when the program starts. You can enter you license key by copy & paste into each block to avoid possible mistake such as 1 or I, 0 or O.
Please check the program title to make sure the program you're running is what you're licensed to use. You may need to restart the program after entering the license key.

E.g. ScreenHunter 5 Pro

After a program is licensed, the "Register" button is disabled and it will not ask anymore.

What is your refund policy?

All Wisdom-soft software products are sold in a "try-before-you-buy" fashion. They have a fully functional trial period. You have plenty of time to evaluate and you shouldn't buy unless you are happy with it.

After a license key is issued and your order is processed, it is our company policy that no refund will be available.

What if my computer crashed and I need a new copy of the software?

Download the software again and use the license key you already have to unlock it on the new computer.  If you lost your license key, email us your order information with your name, email address and purchase date. We will send the license key after verifying your registration.  More...

For previous version downloads, click here to go to the support center for more.

When installing a newer version, should I remove the old copy? 

Yes. We recommend that you uninstall the old version before installing the new version. 

Uninstall is built-in with all our applications. You can click Start | Programs, point to the program's group, find and click Uninstall to remove the application. Please make sure the program is not running before uninstall (no icons in the Windows system tray).

Note for MotionStudio and MotionGIF: Since uninstalling will remove all library and sample files that came with the installation package, please make a backup copy of the library and sample files if you have changed and want to keep them.

I tried "Add or Remove" from Control Panel, it gave me a "Could not open install.log file". Why?

[e.g. ScreenHunter 5 Pro.]
It could be that the program files are deleted manually or by other means.
What you can do is to install ScreenHunter 5 Pro again to the same folder and run uninstall right after.
 
Before uninstalling, make sure ScreenHunter 5 Pro is not running (No icon in the system tray.)


[User Contribution - by John Kirkham]

(1) Make sure that 'Hide extensions for known file types' is unchecked of your Windows Explorer (press Windows key + E).
(2) Change 'Install Log' to Install Log.txt', then when you go to uninstall ScreenHunter it asks to find 'Install Log.txt' with an 'open/save' dialog box, choose open and then straight after uninstall continues.
 

I saw a newer version is released, how do I upgrade?

Any minor upgrades, such as from 2.0 to 2.1 or from 5.0.721 to 5.0.723, are free.
When there is a newer version released, you can just download the new version, uninstall the old version and install the new one.

If you're a licensed user, your license key will be taken automatically (no need to type again).

More: When installing a newer version, should I remove the old copy?

How to uninstall Wisdom-soft Toolbar?

Wisdom-soft Toolbar can be uninstalled through your Control Panel.

Here are the steps.

If you need to reset your IE default home page, here are the steps,

Is the software compatible with Windows XP and Vista?

Yes. All our software products are compatible with Windows XP and Vista (they have Vista compatible logo on their product home pages). It works on Windows 98/NT4/ME/2000/2003, XP and Vista.

However, the Smooth Zooming feature is not available on Windows 98.

Note: All Wisdom-soft products work on a Windows machine only, not on a Mac.

What is the difference between AutoScreenRecorder and ScreenHunter?

AutoScreenRecorder is for recording screen activities, such as screen changes, mouse clicks, menu operations or streaming online movies. It saves them into a video file, either in Flash movie or AVI format. The saved video file is played back by a Media Player, or browser.

ScreenHunter is for taking still image screenshots. It takes a part of the screen and saves it to an image file, such as BMP, JPEG or GIF.

What is the difference between MotionStudio and MotionGIF?

MotionStudio is for creating a stand-alone EXE file with interactive actions and animation. No viewer or additional file required to run the stand-alone EXE.

MotionGIF is for making animated GIF files. An animated GIF file is a picture with animation that you can put anywhere on your website. It only needs a browser and doesn't require any viewer to view the animation.

Where can I get a previous version?